Terms of service

Lanu Glow

Last Updated: November 13, 2026

1. OVERVIEW

Welcome to Lanu Glow!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Throughout these Terms, the words "we," "us," and "our" refer to Lanu Glow. The terms "you" and "your" refer to customers and visitors accessing our website.

By visiting our website, browsing our products, or placing an order, you agree to comply with these Terms and our applicable store policies.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please discontinue using our website.

At Lanu Glow, our goal is to provide a secure, transparent, and enjoyable online shopping experience.

2. ELIGIBILITY AND WEBSITE USE

By using our website, you confirm that you are at least 18 years old or have permission and supervision from a parent or legal guardian.

You agree to:

Provide accurate, complete, and current information when placing an order.

Use our website only for lawful purposes.

Respect the intellectual property rights of Lanu Glow and third parties.

Avoid interfering with our website's security or functionality.

Refrain from fraudulent, misleading, or unauthorized activities.

We reserve the right to restrict access or refuse service when reasonably necessary to prevent fraud, protect customers, or comply with applicable laws.

3. PRODUCTS AND PRODUCT INFORMATION

Lanu Glow offers beauty, skincare, and related products through our online store.

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing, availability, and other information are accurate and up to date.

However, product colors, packaging, and appearances may vary slightly depending on device displays, manufacturing updates, and other factors.

We reserve the right to modify product descriptions, update availability, or discontinue products without prior notice, subject to applicable law.

Product information is provided for general informational purposes and should not replace professional advice where appropriate.

Customers are encouraged to review individual product labels, ingredients, and usage instructions before making a purchase.

4. PRICING AND PAYMENTS

Unless otherwise stated, all product prices are displayed in United States Dollars (USD).

Applicable sales taxes, shipping fees, and any additional charges will be disclosed during checkout before customers complete their purchases.

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through supported payment service providers.

In the event of an obvious pricing or listing error, we may contact you to confirm the correct information or cancel the affected order, subject to applicable law.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund in accordance with applicable law.

5. ORDERS AND ORDER CONFIRMATION

After placing an order, you may receive an email confirming that your order has been received.

An order confirmation does not necessarily constitute final acceptance or shipment of the order.

Orders are subject to product availability, payment verification, and reasonable fraud prevention checks.

We reserve the right to cancel or limit orders when necessary due to:

Product unavailability.

Incorrect pricing or product information.

Payment authorization issues.

Suspected fraudulent or unauthorized transactions.

Other legitimate reasons permitted by applicable law.

If an order is canceled after payment has been collected, an appropriate refund will be issued.

If you need to modify or cancel an order, please contact us as soon as possible at support@berryumi.online.

We will make reasonable efforts to accommodate requests before shipment, although changes cannot always be guaranteed.

6. SHIPPING AND DELIVERY

Lanu Glow currently serves customers within the United States.

Our shipping rates are calculated based on the merchandise subtotal after applicable merchandise discounts and before taxes and shipping charges.

Standard Shipping

Orders with a discounted merchandise subtotal of $0.00–$69.99: $8.00.

Orders with a discounted merchandise subtotal of $70.00 or more: FREE Standard Shipping.

Express Shipping

Express Shipping costs $15.00 for all eligible orders, regardless of order subtotal.

Free Standard Shipping does not include free Express Shipping.

Available shipping methods and estimated delivery timeframes will be displayed during checkout or described in our Shipping Policy.

We strive to process and ship orders promptly. However, delivery times may vary due to carrier delays, weather conditions, holidays, or circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated.

If we cannot ship an order within the applicable promised timeframe, we will notify the customer and provide the opportunity to consent to a delay or cancel the order and receive a prompt refund, as required by applicable law.

Customers are responsible for providing complete and accurate delivery information.

For additional details, please review our Shipping Policy.

7. RETURNS AND REFUNDS

Your satisfaction is important to us.

Lanu Glow offers a 30-calendar-day return window beginning on the confirmed delivery date for eligible purchases.

For change-of-mind returns, products must generally be:

Unused and unopened.

Undamaged and in resalable condition.

Returned with their original packaging.

Eligible under our Return & Refund Policy.

For eligible standard returns within the United States:

We provide prepaid standard return shipping labels.

We do not charge restocking fees.

Approved refunds are issued to the original payment method within 10 business days after inspection of returned merchandise.

Additional time may be required for your bank or payment provider to reflect the refund.

If you receive a defective, damaged, or incorrect product, please contact our customer support team for assistance.

Applicable legal rights regarding defective, misdescribed, or nonconforming products remain unaffected by our standard return eligibility conditions.

Refunds required by law due to canceled or delayed shipments will be processed within the applicable legally required timeframe, which may differ from our standard return-refund timeline.

For complete information about return requests, exceptions, refund processing, and exchanges, please review our Return & Refund Policy.

8. BEAUTY AND SKINCARE DISCLAIMER

Our beauty and skincare products should be used according to their individual labels, instructions, and intended purposes.

Products designed for topical application are intended for external use only.

Unless expressly stated and legally authorized, our cosmetic products are not intended to diagnose, treat, cure, or prevent any disease.

Products regulated as drugs or as both cosmetics and drugs are subject to their applicable labeling and regulatory requirements.

Individual product results may vary depending on skin type, sensitivity, environmental factors, and personal usage habits.

Before using a new skincare product, customers should review its ingredient information and perform a patch test when appropriate.

If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek medical advice when necessary.

Nothing in this section limits any legal rights or remedies that cannot lawfully be excluded.

9. INTELLECTUAL PROPERTY

All original website content and materials owned by or licensed to Lanu Glow, including logos, graphics, photographs, product descriptions, designs, and branding elements, are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected content without appropriate authorization.

You may use our website for personal, lawful, and noncommercial shopping purposes.

Unauthorized use of intellectual property may result in appropriate legal action.

10. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services for payment processing, shipping, website functionality, analytics, or other operational purposes.

We may also provide links to external websites for customer convenience.

Third-party websites and services may be governed by their own terms, privacy policies, and practices.

We do not control external websites or guarantee the accuracy, security, or availability of their content.

This provision does not exclude responsibilities imposed on us by applicable law.

We encourage customers to review relevant third-party policies before using those services.

11. PRIVACY AND PERSONAL INFORMATION

Protecting customer information is important to Lanu Glow.

We collect and process personal information as described in our Privacy Policy and in accordance with applicable privacy laws.

Information may include contact details, order information, shipping addresses, and information necessary to provide customer support and process transactions.

For further information about the collection, use, disclosure, and protection of personal information, please review our Privacy Policy.

Customers may also have additional privacy rights under applicable laws, including California privacy laws where applicable.

12. WARRANTIES AND DISCLAIMERS

We strive to provide accurate information, reliable customer service, and quality products.

However, to the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, secure, or error-free.

Nothing in these Terms limits any express product warranty, mandatory statutory warranty, or nonwaivable consumer protection right.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lanu Glow will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Where legally permitted, our aggregate liability for claims directly arising from a particular purchase will not exceed the amount paid for that purchase.

These limitations do not apply where liability cannot lawfully be limited or excluded, including any applicable mandatory consumer rights and protections.

14. PROHIBITED ACTIVITIES

Customers and website visitors must not use our services to:

Conduct fraudulent or unlawful transactions.

Upload or transmit viruses, malware, or other harmful code.

Attempt unauthorized access to website systems or customer accounts.

Infringe intellectual property or privacy rights.

Misrepresent their identity or payment authorization.

Collect personal data unlawfully.

Interfere with website security or functionality.

Engage in conduct that violates applicable laws or regulations.

We may take reasonable action to prevent misuse and protect our customers and operations.

15. GOVERNING LAW AND DISPUTE RESOLUTION

To the extent permitted by applicable law, these Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

This provision does not override mandatory consumer protection laws that may apply in another jurisdiction.

If a concern or dispute arises regarding an order, product, or service, we encourage customers to contact us directly.

We will make reasonable efforts to address complaints and resolve disputes fairly.

Nothing in these Terms prevents customers from exercising legal rights or remedies available under applicable law.

16. CHANGES TO THESE TERMS

Lanu Glow reserves the right to revise or update these Terms when necessary to reflect changes in business operations, website functionality, or legal requirements.

Updated Terms will be published on our website with a revised "Last Updated" date.

Material changes will be communicated where legally required.

Changes will not retroactively alter completed transactions where prohibited by law.

Continued use of our website after revised Terms take effect constitutes acceptance where permitted by law.

17. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the extent permitted by applicable law.

18. CONTACT INFORMATION

For questions about these Terms, purchases, or our services, please contact:

Lanu Glow

Business Address: 1209 Albany Way, Rocklin, CA 95765, United States

Phone: +1 (916) 747-2135

Email: support@berryumi.online

We appreciate your trust in Lanu Glow and thank you for choosing to shop with us.