Shipping policy
SHIPPING POLICY
Lanu Glow
Last Updated: November 13, 2026
Thank you for shopping with Lanu Glow! We are committed to providing a smooth, reliable, and convenient shopping experience. Please review our Shipping Policy below for important information about order processing, shipping options, delivery times, and related services.
1. Order Processing Time
All orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and U.S. public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please note that order processing time is separate from the estimated shipping transit time.
2. Shipping Methods and Rates
We offer Standard Shipping and Express Shipping for eligible orders within the United States.
Our shipping fees are as follows:
Shipping Method
Merchandise Subtotal
Shipping Fee
Standard Shipping
$0.00–$69.99
$8.00
Standard Shipping
$70.00 and above
FREE
Express Shipping
All eligible orders
$15.00
How Shipping Charges Are Applied
Standard Shipping — $8.00
Eligible orders with a merchandise subtotal between $0.00 and $69.99 are charged $8.00 for Standard Shipping.
Free Standard Shipping
Eligible orders with a merchandise subtotal of $70.00 or more qualify for Free Standard Shipping.
Express Shipping — $15.00
Express Shipping costs $15.00 for all eligible orders, regardless of merchandise subtotal.
Additional conditions:
Free Standard Shipping eligibility is calculated after applicable merchandise discounts and before taxes and shipping charges.
Free Standard Shipping does not include complimentary Express Shipping.
Customers qualifying for Free Standard Shipping may select Express Shipping for $15.00 wherever that service is available.
Applicable shipping fees are displayed during checkout before payment is finalized.
Any additional shipping-related charges requiring customer authorization will be disclosed and handled in accordance with applicable law.
Estimated Delivery Times
Standard Shipping: Approximately 3–7 business days after shipment.
Express Shipping: Approximately 2–3 business days after shipment.
Estimated delivery times begin after your order has been processed and shipped.
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our reasonable control.
3. Shipping Coverage
Lanu Glow currently ships to addresses within the United States only.
We do not offer international shipping at this time.
Orders may be shipped through trusted carriers such as USPS, UPS, or FedEx, depending on the destination and selected shipping method.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with a tracking number, when available.
Please allow approximately 24–48 hours for tracking information to become active after shipment.
If you have not received tracking information or need assistance locating your package, please contact our customer support team.
5. Shipping Delays
While we make every reasonable effort to process and ship orders within the stated timeframe, occasional delays may occur due to:
Severe weather conditions or natural disasters.
Carrier disruptions or transportation issues.
Increased order volumes during holidays or promotional events.
Unexpected operational or logistical circumstances.
If we are unable to ship your order within the promised timeframe, we will notify you, provide an updated shipping estimate when available, and offer you the option to agree to the delay or cancel your unshipped order for a full and prompt refund, in accordance with applicable law.
We appreciate your patience and understanding.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
If you notice an error in your shipping information, contact us as soon as possible at support@berryumi.online.
We will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed once an order has been dispatched.
If an order is returned due to an incorrect or incomplete address, please contact our support team so we can discuss available reshipping or refund options.
7. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
Checking around your delivery location.
Confirming the shipping address provided during checkout.
Checking with household members or neighbors.
Contacting the shipping carrier for additional delivery information.
If your package remains missing, please contact support@berryumi.online with your order number and tracking details.
Our team will assist you in investigating the issue and determining an appropriate resolution.
8. Damaged Packages or Missing Items
If your order arrives damaged or contains missing items, please contact our customer support team as soon as possible.
To help us resolve the issue efficiently, please provide:
Your order number.
A description of the issue.
Clear photographs of the damaged product or packaging, if available.
We will review your request and work toward an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.
9. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before shipment.
Once an order has been shipped, changes or cancellations may no longer be possible. Any applicable return or refund request will be handled according to our Return & Refund Policy and applicable law.
10. Contact Information
If you have any questions regarding shipping, order tracking, delivery delays, or your purchase, our customer support team is here to help.
Lanu Glow
Address: 1209 Albany Way, Rocklin, CA 95765, United States
Phone: (916) 747-2135
Email: support@berryumi.online
Please contact our support team before sending any items to the address listed above, as it may not be the designated return address.
11. Thank You for Shopping With Us
At Lanu Glow, your satisfaction is important to us. We strive to provide dependable shipping services and a pleasant shopping experience from the moment you place your order until your package arrives.
Thank you for choosing Lanu Glow. We truly appreciate your trust and support!